Privacy policy
Last Updated: 28th June, 2026
At Geniulambs [www.geniuslambs.com], we are committed to protecting the privacy, data, and security of both our retail consumers (C-end) and our global wholesale/custom branding business clients (B-end). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and financial information when you visit our store, purchase our ceramic tableware, or submit a bulk wholesale/sample inquiry.
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
1. Information We Collect
We collect information in three ways: information you provide directly, information collected automatically, and information from third parties.
A. Information You Provide Directly:
For Retail & Sample Orders: Name, billing address, shipping address, email address, phone number, and payment information (processed securely via encrypted third-party gateways).
For B2B Wholesale & Custom Inquiries: In addition to basic contact info, we collect your Company Name, Business Type, Website/Social Media Links, Target Destination Country, and specific branding files (such as vector files for custom logo stamping) submitted via our Wholesale Inquiry Form.
B. Information Collected Automatically:
Log Files & Device Information: Like most Shopify stores, we automatically log your IP address, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and your behavior on our site (e.g., viewing our Wabi-Sabi stoneware collections).
Cookies and Web Beacons: We use cookies to optimize your browsing experience, remember your shopping cart items, and deliver localized language content (such as French, Japanese, or Arabic) based on your geographic location.
2. How We Use Your Information
We use the collected data to power our one-stop supply chain and enhance your purchasing experience:
To process, fulfill, and ship your retail ceramic orders or bulk palletized freight.
To communicate with B2B clients, provide customized catalogs, and issue accurate FOB, CIF, or DDP wholesale quotations.
To customize and stamp proprietary logos onto bespoke ceramic dinnerware according to client specifications.
To understand and analyze how visitors interact with our website, enabling us to optimize our loading speeds and page layouts.
To prevent fraudulent transactions and ensure food-contact regulatory compliance.
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal or business data to third parties. We only share information with trusted third-party services essential to running our business:
Shopify: Our e-commerce platform provider that securely hosts our store and data.
Logistics Partners: Global couriers and freight forwarders (e.g., DHL, FedEx, UPS, ocean freight lines) who need your shipping address and business tax ID to arrange safe, drop-tested deliveries and custom clearance.
Payment Processors: Secure, encrypted gateways (such as Stripe or PayPal) that handle financial transactions. We do not store your credit card details on our servers.
B2B Branding Confidentiality:</strong> For custom branding clients, all blueprint files, logo vectors, and proprietary mold designs are treated with strict corporate confidentiality and will never be shared with other clients or factories.
4. International Data Transfers & Multi-Language Compliance
As a cross-border supplier serving clients in the Americas, Europe, Japan, and the Middle East, your information may be transferred to and processed in countries outside of your home jurisdiction. We ensure all data transfers comply with recognized legal frameworks, including standard contractual clauses.
5. Data Privacy Rights (GDPR & CCPA/CPRA)
Depending on your location, you possess specific data protection rights under regulations like the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA):
The right to access: You can request copies of your personal data.
The right to rectification: You can request that we correct any inaccurate business or personal info.
The right to erasure ("The Right to be Forgotten"): You can request that we delete your personal and order data under certain conditions.
The right to data portability: You can request that we transfer your data to another organization.
To exercise any of these rights, please contact our data compliance officer using the information below.
6. Security of Fragile & Sensitive Data
We implement robust, industry-standard SSL encryption across our entire site. Just as we use EPE foam and drop-tested boxes to secure our 8-inch soup plates, we apply digital firewalls and access controls to secure your corporate and consumer data against unauthorized breaches.
7. Contact Us
If you have any questions about this Privacy Policy, your data rights, or the confidentiality of your custom ceramic project, please contact us at:
Email: sales@geniuslambs.com
Business Address: ROOM 2, 3/F., Ruby Commercial Building, 480 Nathan Road, Kowloon, Hong Kong, Hong Kong Island Hong Kong SAR