Shipping policy
Our Shipping & 100% Zero-Breakage Guarantee
At Geniuslambs, we understand that ceramic tableware requires extraordinary care during transit. Whether you are ordering a single espresso mug for your home or 5,000 custom dinner plates for your restaurant opening, we treat every package with the highest level of security.
Below is everything you need to know about our global shipping, packaging standards, and our industry-leading breakage guarantee.
1. 🔒 100% Safe-Arrival & Breakage Guarantee
You are completely covered.
In the rare event that any of your ceramic items arrive cracked, chipped, or broken, we will bear 100% of the responsibility.
The Solution: We will offer a Free Replacement
(shipped via express at our cost) or a Full Refund for the damaged items, whichever you prefer.
How to Claim: To report a breakage, simply email our support team at sales@geniuslambs.com within 72 hours of delivery. Please include your Order Number and 2-3 clear photos/videos of the broken items inside their original packaging.
No Return Needed for Broken Items: To save your time and shipping costs, you do not need to ship the broken ceramic shards back to us.
2. 📦 Our Commercial-Grade Drop-Tested Packaging
We don't just pack; we over-pack. Our factory utilizes heavy-duty, multi-layered protective packaging designed specifically for fragile porcelain, new bone china, ceramic and stoneware:
Thickened Corrugated Cartons: Double-wall or triple-wall boxes that can withstand intense external pressure.
Custom EPE/EVA Foam Inserts: Each bowl and plate is securely nestled in high-density custom-molded foam to prevent moving or colliding during transit.
Palletized Shipping for Bulk Orders: All large-volume B2B wholesale and custom orders are securely wrapped and shipped on eco-friendly wooden pallets to minimize manual tossing by couriers.
3. ✈️ Shipping Methods, Processing, & Delivery Times
Order Processing Time:
Retail & In-Stock Items: Shipped within 2–4 business days.
Custom & Bulk Orders: Production and branding lead times vary (typically 15–30 days). Your dedicated account manager will provide a strict timeline before production begins.
Estimated Delivery Times:
Economy Parcel：（UBI/4XP) 5-10 Days business days globally.
Express Shipping (DHL/FedEx/UPS): 3–5 business days globally.
Sea/Air Freight (For Bulk Orders): 20–35 business days depending on your destination port.
Tracking Your Order: A tracking link will be automatically emailed to you as soon as your shipment leaves our warehouse.
4. 🛃 Customs, Duties, and Taxes
For Retail Customers: International shipments may be subject to import taxes, duties, and customs fees levied by your destination country, which are the responsibility of the buyer.
For B2B Wholesale/Custom Orders: We offer flexible shipping terms including FOB, CIF, and DDP (Delivered Duty Paid). If you choose our DDP service, we will handle all customs clearance, duties, and taxes for you, delivering the goods straight to your restaurant or warehouse door with zero hidden fees.
5. 🔄 30-Day Hassle-Free Returns & Exchanges
We want you to love your tableware. If you change your mind, you can return any unused, unwashed items in their original packaging within 30 days of delivery.
Conditions: Items must be in resalable condition. Return shipping costs for "change-of-mind" reasons are the responsibility of the buyer.
Exclusions: Please note that Custom Logo Branded Items and Customized Tableware Orders cannot be returned or exchanged unless they arrive damaged or defective.
Have questions about an upcoming bulk shipment or specific packaging requirements? Click to Chat with Our Logistics Team.